Tuesday, May 31, 2011

"Would you like a service plan with that?"

When I bought this $7 USB thumb drive at the local Office Depot, the cashier asked me, as he is required to do, if I'd like a service plan to go with that.

"How much is the service plan?"


"Don't you fell kind of silly asking people if they want a $5 service plan for a $7 USB drive?"

"Yes, but we're required to."

Suggestion to Office Depot: Allow your employees to use some common sense so as not to embarrass themselves.  Sure, give them a quota of service plans to sell, but let them use their judgement.

From Innovation Bootcamp

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