Thursday, December 13, 2012

Before you come in, we ask that you fill out the form on our website

The service specialist on the phone tells me, "Before you come in, you'll need to fill out the form on our website, print it out, and then bring a copy with you."

That may work for a monopoly like the State Department, but in this case, I'll go to another shop on the list where I can just walk in.

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