Wednesday, August 29, 2012

Making it hard to cancel

Signed up with, just planning to use the service for a month while I had to send a lot of faxes for a transaction.

They make it pretty tough to cancel.

Their online cancellation capability has been down for a few weeks; they don't answer the phone; if you try the "live chat" no one responds, and you need to fill out a support ticket to cancel your service.

That's one way to keep customers around for another billing cycle or two, but not the best way in the world to have departing customers eager to return.

Time Warner doesn't make it easy either. Can't cancel via Chat:

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