Sunday, June 6, 2010

How do you respond?

Emily works at a garden nursery. A customer walks up to Emily and asks, "Do you have any rosemary plants? I've looked through all the herbs in the section up front and can't find any."

Emily has a few possible options on how to respond:
A. "We have a big section of herbs way in the back. Let me take you there and let's see if we can find some for you."

B. "We have a big section of herbs way in the back. It's in the far right corner, back there past the marigolds. Do you see it? You might be able to find some back there."

C. "We must be sold out. The woman who takes care of the herbs just went through and refilled the stock up front, so if you don't see any there, we don't have it."

If you are Emily, how do you respond?

If Emily works for you, how do you want her to respond? Have you given Emily permission to be remarkable?

Flag counter

free counters